Description
Empower Your Staff with Proactive Crisis Management Skills
This comprehensive course provides your team with the foundational knowledge and practical techniques to prevent, de-escalate, and respond effectively to emotional and behavioral crises. Our focus is on fostering safety, preserving relationships, and teaching staff how to leverage Psychological First Aid to help individuals regain control and emotional balance.
Key Benefits for Your Agency:
- Reduce Incident Escalation: Learn the 8-Phase Crisis Cycle model, enabling staff to identify triggers and intervene with the correct, timely response before an incident reaches its peak.
- Prioritize Safety and Trust: Emphasizes that safety is built through positive, consistent, and accepting relationships, providing staff with clear strategies to become reliable allies and decrease fear in the individuals they support.
- Master De-escalation Techniques: Train staff on both verbal and non-verbal skills, including effective diversion tactics and the crucial difference between empathizing with feelings versus validating behavior.
- Deepen Behavioral Insight: Explore the concept of anger as a secondary emotion (the “Anger Iceberg”) to help staff understand and address the underlying causes of frustration, fear, and emotional vulnerability, rather than just reacting to outbursts.
- Promote Staff Resilience (Self-Regulation): Equip your supporters with 8 practical self-regulation techniques—from conscious breathing to challenging irrational thoughts—ensuring they remain calm, rational, and effective even in highly charged situations.
- Identify Root Causes: Train staff to recognize critical Precipitating Factors such as loss of control, fear of change, and lack of coping skills, allowing for the creation of proactive support plans tailored to individual needs.
Course Focus: This training moves beyond reaction, empowering staff to practice proactive intervention and consistently apply Psychological First Aid to sustain a supportive environment and preserve the vital supporter-individual relationship during high-stress events.
What’s Included in Each Curriculum Package
Instructor Manual
- A step-by-step guide for supervisors to deliver effective training.
- Includes detailed lesson content, interactive discussion points, student assessments, and activities that reinforce critical concepts.
- Designed for both small-group and one-on-one coaching sessions, making training adaptable to your agency’s needs.
Employee Manual
- Each manual walks staff through key training content in easy-to-understand language.
- Includes space for reflection, note-taking, and activity sheets to encourage active participation.
Manuals and materials, including a PowerPoint presentation, are also provided on a flash drive.
