Description
This coaching workbook provides human service supervisors with a structured framework for mentoring frontline employees in conflict resolution. It outlines a series of mentoring meetings focused on developing essential conflict resolution skills, understanding the nature of conflict, and promoting constructive communication. The workbook emphasizes the importance of self-awareness, emotional control, active listening, and respectful communication to navigate disagreements effectively. Ultimately, this guide aims to equip supervisors with the tools and knowledge to coach employees to foster a positive and productive work environment by enhancing employees’ conflict resolution abilities. Package contains 1 coach’s guide with 10 employee guides.
