Description
Audit-Ready. Operations-Focused. Customized for Your Agency.
Turn PASSPORT compliance into a strategic strength — not a stress point.
The Academy for Professional Development PASSPORT Policy & Procedure Manual is a fully customizable, audit-ready operations and compliance system built specifically for Ohio Department of Aging (ODA) PASSPORT providers.
This is not a generic template or a binder that sits on a shelf.
It is a real-world, staff-usable operating system designed to:
✅ Stand up to AAA and ODA monitoring
✅ Support certification and re-certification
✅ Train staff consistently
✅ Defend your agency during reviews and audits
✅ Improve day-to-day operations
This system is built the same way we build all Academy compliance products: from real provider experience, real audits, and real surveyor expectations.
What Makes This Manual Different
✅ Complete, Structured, and Practical
The manual is organized into a clear, professional, audit-ready framework that walks leadership and staff step-by-step through every major PASSPORT compliance and operations area, including:
🏢 Agency Governance & Administration
- Mission, organizational structure, and governance
- Non-discrimination and civil rights
- Ownership disclosures and compliance assurances
- ODA notifications and required administrative controls
🛡 Consumer Rights & Protections
- Complaints and grievance procedures
- Confidentiality and HIPAA
- Client rights and protections
- Professional boundaries and staff-client relationships
⚠ Core Compliance & Risk Systems
- Incident reporting and follow-up
- Abuse, neglect, and exploitation prevention
- Record retention
- EVV compliance
- Quality assurance and internal monitoring
- Emergency preparedness and continuity planning
👥 Human Resources & Workforce Management
- Background checks and ongoing screening
- Standards of conduct and disciplinary systems
- Performance reviews and supervision
- Training requirements and competency systems
- Job descriptions and personnel records
📋 Staffing, Scheduling & Documentation
- Service logs and documentation standards
- Time sheets and billing support documentation
- Supervision and oversight
- Continuity of care and coverage planning
🧩 PASSPORT Service-Specific Policies
Includes clear, rule-aligned policies for:
- Personal Care
- Homemaker
- Home Health Aide
- In-Home & Out-of-Home Respite
- Adult Day Services (including meals and food safety)
- Transportation
- Choices / Consumer-Directed Services
Written for Real-World Use
This manual translates OAC and PASSPORT rules into clear, staff-usable operational policies — not legal jargon.
It is designed so:
- Staff can actually follow it
- Supervisors can train from it
- Managers can manage with it
- Leadership can defend it during reviews
Fully Customized to Your Agency
After purchase, you’ll complete the Academy Customization Questionnaire. We then tailor the manual to reflect:
- Your agency name and branding
- Your services
- Your structure and operations
- Your internal processes
All while keeping the system fully aligned with ODA and PASSPORT requirements.
Built for Reviews, Audits, and Daily Operations
This manual is designed to directly support:
✔ ODA and AAA monitoring
✔ Certification and re-certification
✔ Internal audits and QA reviews
✔ Staff onboarding and training
✔ Corrective action and risk management
What You Receive
- ✅ One professionally customized, ready-to-use digital manual
- 🖨 Optional printed and bound copies available for purchase
The Result
You get a confidence-building, inspection-ready compliance and operations system that:
- Strengthens daily operations
- Reduces compliance risk
- Improves consistency
- Protects your agency
- And supports high-quality PASSPORT service delivery
Download questions for customizing your manual: Agency questions for customization. Download and complete. After downloading, saving, and completing the customization questions, please email them to info@academyforpd.com. We will use your responses to customize your manual.
