Description
Is your agency investing in the most critical aspect of quality care?
In the complex world of individual support, your frontline employees are the essential link to positive outcomes. This comprehensive course equips your staff with the foundational communication and conduct skills proven to build stronger, more respectful, and more effective relationships with the individuals they support.
This 3-hour curriculum is designed not just to teach theory, but to drive measurable behavioral change, transforming interactions with people we support into opportunities for trust and empowerment.
What Your Agency Will Gain:
- Reduced Incidents: Staff will master de-escalation techniques and learn to avoid intimidating body language, leading to calmer, safer environments.
- Enhanced Trust & Respect: Employees will understand and actively utilize open, supportive non-verbal and verbal communication to build essential rapport.
- Empowered Individuals: Staff will learn to eliminate subtle behaviors that diminish power, promoting equality, autonomy, and person-centered support.
- Professional Resilience: Your team will develop practical strategies for managing personal emotions (like frustration) in high-pressure situations, ensuring consistent, professional, and respectful conduct.
Core Modules Cover:
- The seven types of non-verbal communication and their profound impact.
- Effective verbal techniques that foster autonomy and cooperation.
- Strategies for maintaining a calm, respectful demeanor under stress.
Invest in this curriculum to ensure your agency delivers truly high-quality, professional, and person-centered support every single day.
What’s Included in Each Curriculum Package
Instructor Manual
- A step-by-step guide for supervisors to deliver effective training.
- Includes detailed lesson content, interactive discussion points, student assessments, and activities that reinforce critical concepts.
- Designed for both small-group and one-on-one coaching sessions, making training adaptable to your agency’s needs.
Employee Manual
- Each manual walks staff through key training content in easy-to-understand language.
- Includes space for reflection, note-taking, and activity sheets to encourage active participation.
Manuals and materials, including a PowerPoint presentation, are also provided on a flash drive.
