Description
This Guide helps agencies teach frontline employees how to provide more supportive, person-centered care through structured coaching conversations led by supervisors, coaches, or lead staff.Bundle includes:
- 1 professionally bound Coach Guide
- 10 Employee Coaching Conversation Guides
These guides are flexible and can be used for:
- One-on-one employee coaching sessions
- Small group staff development
- Team meetings and guided discussions
- New employee onboarding and ongoing training
The Coach Guide provides:
- Step-by-step coaching instructions
- Teaching points and guided discussions
- Real-world scenarios and reflection activities
- Coaching prompts to deepen understanding
- Space for coaching notes and employee growth planning
Employee Coaching Conversation Guides help staff learn how to:
- Understand proactive behavior support
- Build trust and healthy relationships
- Support people during distress and emotional escalation
- Use communication that empowers rather than controls
- Promote safety, connection, choice, and quality of life
Designed specifically for human services settings, this coaching system helps agencies move beyond passive training by creating meaningful conversations that strengthen employee skills, improve support quality, and reinforce person-centered practices in everyday work.
