Description
Help frontline employees understand and apply person-centered support in a practical, respectful, and meaningful way. This coaching conversation guide gives supervisors, mentors, and lead staff a structured process for teaching employees how to support people as individuals with dreams, preferences, strengths, relationships, choices, and valued roles in the community.
This guide helps employees move beyond a task-based or system-centered approach and learn how to provide support that is built around the person’s own life, goals, and desired experiences. It reinforces the importance of respect, dignity, informed choice, self-determination, community participation, advocacy, and meaningful contribution.
The guide includes coaching conversations focused on:
- Understanding person-centered support
- Recognizing the difference between system-centered and person-centered services
- Supporting dreams, choices, and self-determination
- Getting to know the person beyond the service plan
- Promoting community presence and participation
- Helping people build valued roles and relationships
- Using respectful and empowering language
- Listening, engaging, and supporting self-expression
- Encouraging self-advocacy
- Helping people live fuller, more community-integrated lives
Each conversation includes teaching content, discussion prompts, scenarios, key points to emphasize, sample employee responses, and coaching notes, making it easy for supervisors to lead meaningful one-on-one or small-group coaching sessions.
Sold as a Complete Coaching Bundle
Each bundle includes:
- 1 professionally bound Coach Guide
- 10 professionally bound Employee Guides
This ready-to-use coaching system is ideal for human service agencies that want to strengthen staff understanding of person-centered practices, improve the quality of daily support, and help employees connect their work to the real lives, goals, and dignity of the people they serve.
